Assess the state of conflict and emotion in your P2/engagement processes, and create productive and constructive approaches to address them.
Course Objectives
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Assess the state of conflict and emotion in the P2/engagement process, and create productive and constructive approaches
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Work with the stages of conflict escalation and apply the concepts of de-escalation
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Apply a variety of strategies to transform the conflict in P2/engagement
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Identify the impact of high emotion and apply a range of approaches to deescalate challenges
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Identify how to reduce conflict in situations of misinformation and duelling facts
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Apply the principles of storytelling to connect people to each other, increase understanding and reduce conflict
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Learn from mistakes and understand the role of failure in P2/engagement processes
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Identify and apply how to model integrity and behaviours that deescalate conflict
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Apply the strategies and tools to your own project or situation
