ConfluenceTraining 

Changing Your Registration

We know plans can change.

 

If you cancel at least 14 days before the course begins, you’ll receive a refund minus a $50 administrative fee. Within 14 days of the start date, refunds are not available.

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You may transfer your registration to another person from your organization at any time. Please notify us in writing at support@ConfluenceTraining.com.​

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Course Cancellations

We do our best to hold every course as scheduled.

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In rare cases—such as severe weather, natural disasters, civil unrest, or other events beyond our control—we may need to reschedule or cancel. Your safety is our priority. Our responsibility is limited to refunding the enrollment fee.

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If a course does not reach minimum enrollment, we will notify you at least 5 business days before it begins. You may transfer to another date or receive a full refund.

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Attendance

Full participation in all scheduled course hours is required to receive a Certificate of Attendance.

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Refunds are not available for missed sessions. Each session builds on the previous one, so full participation is essential to the learning experience.

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If you miss one or more hours of a course—whether online or in person—you will not be eligible to receive a Certificate of Attendance until the missed time is addressed. Addressing missed time may include completing a make-up assignment or retaking the full course, and a $50 administrative fee applies to cover the additional time involved.

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If the missed time includes core concepts or activities, a make-up assignment or course retake will be required. Core concepts are those essential to the course learning outcomes.

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We will work with you to transfer your registration to a future offering if a retake is required. The first transfer is free; a $50 administrative fee will be charged for each transfer after the first one.

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If an emergency prevents you from completing the course, please email support@ConfluenceTraining.com so we can discuss your options.

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Your Responsibilities

Please ensure you are receiving our course emails, accept calendar invites, and verify the start time in your time zone. You are responsible for accessing Butter and collaborating using Google Docs and Sheets, Google Drive, and Miro. See Tech Setup and What to Expect for details.​

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Payment

Full payment is required 10 days before the course begins. If you need payment assistance, email support@ConfluenceTraining.com​

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Errors and Omissions

We reserve the right to correct errors or omissions in our materials, including course dates.