ConfluenceTraining 

Changing Your Registration

We know plans can change.

 

If you cancel at least 14 days before the course begins, you’ll receive a refund minus a $35 administrative fee. Within 14 days of the start date, refunds are not available.

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You may transfer your registration to a future offering. Your first transfer is free; a $35 administrative fee may be assessed for additional transfers.

 

You may transfer your registration to another person from your organization at any time. Please notify us in writing at support@ConfluenceTraining.com.​

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Course Cancellations

We do our best to hold every course as scheduled.

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In rare cases—such as severe weather, natural disasters, civil unrest, or other events beyond our control—we may need to reschedule or cancel. Your safety is our priority. Our responsibility is limited to refunding the enrollment fee.

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If a course does not reach minimum enrollment, we will notify you at least 5 business days before it begins. You may transfer to another date or receive a full refund.

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Attendance

Full participation in all scheduled course hours is required to receive a Certificate of Attendance. Each session builds on the previous one, and we want everyone who receives a certificate to have had the opportunity to engage with the learning needed to achieve the course outcomes.

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If you miss one or more hours of a course, we’ll work with you to determine the best way to make up the missed learning. Depending on how much you miss and what is covered, this may involve completing a make-up assignment or retaking the full course.

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A $50 fee may be assessed when a make-up assignment is required, to cover the Trainer’s additional time to prepare and review the assignment. If you need to retake the course, we will work with you to move your registration to a future offering.

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If an emergency prevents you from completing the course, please email support@ConfluenceTraining.com so we can discuss your options.

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Your Responsibilities

Please ensure you are receiving our course emails, accept calendar invites, and verify the start time in your time zone. You are responsible for having the technology and internet access needed to participate fully in the course. See Tech Setup and What to Expect for details.​

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Payment

Full payment is required 10 days before the course begins. If you need payment assistance, email support@ConfluenceTraining.com​

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Errors and Omissions

We reserve the right to correct errors or omissions in our materials, including course dates.