IAP2's Working with Conflict and High Emotion
$650.00
Assess the state of conflict and emotion in your public participation and engagement processes, and create productive and constructive approaches to address them.
Please note: Because this course builds on the core principles and frameworks introduced in Fundamentals of Public Participation and Engagement, completion of that course is required.
Price: $650
IAP2 Members: $550 (contact us for the member discount code)
Dates:
- July 22-23 & 29-30, 2026
Class Hours
All classes meet online from 12:00-2:00 pm ET and 3:00-5:00 pm ET, with a 1-hour break between sessions each day.
By the end of Working with Conflict and High Emotion, you will be ready to travel on a journey that improves mutual understanding, changes relationships and systems to meet human needs, contributes to building peace and creates lasting change.
The focus of this Level 3 course is on de-escalating and shifting conflict and high emotion to constructive participation, where forward momentum and resolution are possible. Participants will gain a deep understanding of the state of conflict, and work with practical, tangible approaches to deescalate and transform challenges. Over the course, we will cover tools, strategies and ways of working to resolve polarised and emotional challenges.
Course objectives
- Assess the state of conflict and emotion in the P2/engagement process, and create productive and constructive approaches
- Work with the stages of conflict escalation and apply the concepts of de-escalation
- Apply a variety of strategies to transform the conflict in P2/engagement
- Identify the impact of high emotion and apply a range of approaches to deescalate challenges
- Identify how to reduce conflict in situations of misinformation and duelling facts
- Apply the principles of storytelling to connect people to each other, increase understanding and reduce conflict
- Learn from mistakes and understand the role of failure in P2/engagement processes
- Identify and apply how to model integrity and behaviours that deescalate conflict
- Apply the strategies and tools to your own project or situation
Technology needed for the course
Quantity