**You must first complete Fundamentals of Public Participation before this course**
Assess the state of conflict and emotion in your P2/engagement processes, and create productive and constructive approaches to address them.
Cost: Members $550 -- Regular $650 Please contact us to receive the member discount code
Available Dates:
- April 15,16,22,23, 2025
Times: 10:00-12:00 + 13:00-15:00 MT / 12:00-14:00 + 15:00-17:00 ET
NOTE there is a 1-hour break between sessions on each day
By the end of Working with Conflict and High Emotion, you will be ready to travel on a journey that improves mutual understanding, changes relationships and systems to meet human needs, contributes to building peace and creates lasting change.
The focus of this Level 3 course is on de-escalating and shifting conflict and high emotion to constructive participation, where forward momentum and resolution are possible. Participants will gain a deep understanding of the state of conflict, and work with practical, tangible approaches to deescalate and transform challenges. Over the course, we will cover tools, strategies and ways of working to resolve polarised and emotional challenges.
Course objectives
- Assess the state of conflict and emotion in the P2/engagement process, and create productive and constructive approaches
- Work with the stages of conflict escalation and apply the concepts of de-escalation
- Apply a variety of strategies to transform the conflict in P2/engagement
- Identify the impact of high emotion and apply a range of approaches to deescalate challenges
- Identify how to reduce conflict in situations of misinformation and duelling facts
- Apply the principles of storytelling to connect people to each other, increase understanding and reduce conflict
- Learn from mistakes and understand the role of failure in P2/engagement processes
- Identify and apply how to model integrity and behaviours that deescalate conflict
- Apply the strategies and tools to your own project or situation
Professional Credits
- This course is eligible for APA - AICP Continuing Education Credit CM I C16 CM