Understand how conflict dynamics affect P2 and engagement. Learn how to identify and respond using five dimensions of P2 and engagement conflict.
**You must complete Fundamentals of Public Participation before taking this course**
Cost: $325 ($275 for IAP2 members - contact us for the discount code)
Want to take both of IAP2's new Electives? Enroll in both and save!
Dates and Times:
May 8-9, 2025
10:00 am - 12:00 noon AND 1:00 pm - 3:00 pm MDT
October 23-24, 2025
10:00 am - 12:00 noon AND 1:00 pm - 3:00 pm MDT
Note: Two sessions (4 hours) each day. Must attend all 8 hours to receive a Certificate of Attendance.
The aim of Understanding Conflict in P2/engagement is to help you understand, and more effectively manage, conflict dynamics. The focus of this Level 1 course will be on developing the skills of participants to identify and mitigate situations of tension and conflict within their P2/engagement work.
Course objectives
- Understand the sources, types and factors that contribute to conflict in P2/engagement and the impact they may have on the process
- Understand the role of power and influence in engagement practice
- Understand and identify the cycle of escalation, and the behaviours, attitudes and actions that are evident as conflict increases
- Contribute to and/or apply strategies to de-escalate challenging situations
- Identify how to build effective relationships and partnerships through empathy, active listening, respect and trust
- Learn approaches to work in challenging situations applying behaviours that build trust and credibility
- Consider the role of integrity and ethics in the conduct of the P2/engagement practitioner, and how that is upheld in the process
Professional Credits
- This course is eligible for APA - AICP Continuing Education Credit CM I C8 CM
Technology needed for the course