IAP2's Understanding Conflict in P2
$325.00
Understand and develop skills to respond when conflict affects public participation and engagement.
Please note: Because this course builds on the core principles and frameworks introduced in Fundamentals of Public Participation and Engagement, completion of that course is required.
Price
Standard rate: $325 IAP2 Members: $275 APA/AICP Members: $300 Nonprofit and Community-based organization staff: $275 Please contact us for the discount code.
To support access and inclusion, group discounts and global pricing for participants in low- and middle-income economies are available. Please contact us for details.
Dates:
Class Hours
Online classes meet from 12:00–2:00 pm ET and 3:00–5:00 pm ET each day, with a 1-hour break between sessions.
The aim of Understanding Conflict in P2/engagement is to help you understand, and more effectively manage, conflict dynamics. The focus of this Level 1 course will be on developing the skills of participants to identify and mitigate situations of tension and conflict within their P2/engagement work.
Course objectives
Understand the sources, types and factors that contribute to conflict in P2/engagement and the impact they may have on the process
Understand the role of power and influence in engagement practice
Understand and identify the cycle of escalation, and the behaviours, attitudes and actions that are evident as conflict increases
Contribute to and/or apply strategies to de-escalate challenging situations
Identify how to build effective relationships and partnerships through empathy, active listening, respect and trust
Learn approaches to work in challenging situations applying behaviours that build trust and credibility
Consider the role of integrity and ethics in the conduct of the P2/engagement practitioner, and how that is upheld in the process
Technology needed for the course
Quantity