IAP2's Understanding Conflict in P2
$325.00
Understand and develop skills to respond when conflict affects public participation and engagement.
Please note: Because this course builds on the core principles and frameworks introduced in Fundamentals of Public Participation and Engagement, completion of that course is required.
Price: $325
IAP2 Members: $275 (contact us for the member discount code)
Dates:
- May 20-21, 2026
Class Hours
All classes meet online from 12:00-2:00 pm ET and 3:00-5:00 pm ET, with a 1-hour break between sessions each day.
The aim of Understanding Conflict in P2/engagement is to help you understand, and more effectively manage, conflict dynamics. The focus of this Level 1 course will be on developing the skills of participants to identify and mitigate situations of tension and conflict within their P2/engagement work.
Course objectives
- Understand the sources, types and factors that contribute to conflict in P2/engagement and the impact they may have on the process
- Understand the role of power and influence in engagement practice
- Understand and identify the cycle of escalation, and the behaviours, attitudes and actions that are evident as conflict increases
- Contribute to and/or apply strategies to de-escalate challenging situations
- Identify how to build effective relationships and partnerships through empathy, active listening, respect and trust
- Learn approaches to work in challenging situations applying behaviours that build trust and credibility
- Consider the role of integrity and ethics in the conduct of the P2/engagement practitioner, and how that is upheld in the process
Technology needed for the course
Quantity