Understanding Conflict in Public Participation
Understand how conflict dynamics affect P2 and engagement. Learn how to identify and respond using five dimensions of P2 and engagement conflict.
Time & Location
May 28, 2024, 10:00 AM MDT – May 29, 2024, 3:00 PM MDT
Online
About the event
**You must first complete Fundamentals of Public Participation or the previous Foundations program before this course**
The aim of Understanding Conflict in P2/engagement is to help you understand, and more effectively manage, conflict dynamics. The focus of this Level 1 course will be on developing the skills of participants to identify and mitigate situations of tension and conflict within their P2/engagement work.
Dates: May 28-29, 2024
Times: 10:00-12:00 + 13:00-15:00 MDT / 12:00-14:00 + 15:00-17:00 EDT
There is a 1-hour break between sessions on each day.
Cost: Members $275 -- Regular $325 Please contact us to receive the member discount code
Course objectives
Understand the sources, types and factors that contribute to conflict in P2/engagement and the impact they may have on the process
Understand the role of power and influence in engagement practice
Understand and identify the cycle of escalation, and the behaviours, attitudes and actions that are evident as conflict increases
Contribute to and/or apply strategies to de-escalate challenging situations
Identify how to build effective relationships and partnerships through empathy, active listening, respect and trust
Learn approaches to work in challenging situations applying behaviours that build trust and credibility
Consider the role of integrity and ethics in the conduct of the P2/engagement practitioner, and how that is upheld in the process