Understanding Conflict in Public Participation

**You must first complete Fundamentals of Public Participation or the previous Foundations program before this course**

The aim of Understanding Conflict in P2/engagement is to help you understand, and more effectively manage, conflict dynamics. The focus of this Level 1 course will be on developing the skills of participants to identify and mitigate situations of tension and conflict within their P2/engagement work.

Dates: April 9-10, 2024

Times: 10:00-12:00 + 13:00-15:00 MDT / 12:00-14:00 + 15:00-17:00 EDT

There is a 1-hour break between sessions on each day.

Cost: Members $275 -- Regular $325 Please contact us to receive the member discount code

Course objectives

• Understand the sources, types and factors that contribute to conflict in P2/engagement and the impact they may have on the process

• Understand the role of power and influence in engagement practice

• Understand and identify the cycle of escalation, and the behaviours, attitudes and actions that are evident as conflict increases

• Contribute to and/or apply strategies to de-escalate challenging situations

• Identify how to build effective relationships and partnerships through empathy, active listening, respect and trust

• Learn approaches to work in challenging situations applying behaviours that build trust and credibility

• Consider the role of integrity and ethics in the conduct of the P2/engagement practitioner, and how that is upheld in the process