IAP2's Understanding Conflict in Public Participation
Specialized elective in conflict on IAP2's Global Learning Pathway (GLP)
Analyze, plan, and respond to conflict in public participation and engagement. Apply IAP2's five dimensions for P2/engagement to your work in challenging situations
Who should take this course
Course Objectives
Understand the sources, types and factors that contribute to conflict in P2/engagement and the impact they may have on the process
Understand the role of power and influence in engagement practice
Understand and identify the cycle of escalation, and the behaviours, attitudes and actions that are evident as conflict increases
Contribute to and/or apply strategies to de-escalate challenging situations
Identify how to build effective relationships and partnerships through empathy, active listening, respect and trust
Learn approaches to work in challenging situations applying behaviours that build trust and credibility
Consider the role of integrity and ethics in the conduct of the P2/engagement practitioner, and how that is upheld in the process
Upcoming Training
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$45555